SHIPPING & RETURNS

At GLOW, we are committed to providing a transparent, reliable, and seamless shopping experience for all our customers. From the moment you select your premium beauty, health, and wellness essentials, our priority is to ensure efficient and professional service at every step.

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Once your payment is successfully processed, your order enters our internal handling stage, which takes between 1 to 3 business days for careful inspection, picking, and packing. As soon as your items are dispatched from our fulfillment center, you will automatically receive a unique tracking link via email, allowing you to monitor your delivery progress right to your doorstep.

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To suit your scheduling needs, we offer two distinct shipping options. If you select our complimentary standard delivery, your estimated delivery window is 3 to 7 business days following dispatch. For those who require their items even faster, our paid express shipping option provides an estimated delivery window of 2 to 5 business days after dispatch. Please ensure your delivery address and contact details are entered accurately at checkout, as GLOW cannot be held responsible for delivery delays or failures caused by incorrect information provided by the customer.

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In alignment with standard consumer protection guidelines, you have the right to cancel your online order for a full refund within 14 days of receiving your goods, without needing to provide a reason. To qualify for a change-of-mind return, items must be unused, in their original packaging, and in a re-saleable condition. Furthermore, if any product you receive—such as our wellness electronics or personal care items—arrives faulty, damaged, or not as described, you are entitled to request a full refund or replacement within 30 days of delivery.

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To initiate a return or exchange, simply reach out to our customer support team through our official contact channels with your order number and details of your request. Our team will provide you with clear instructions on how and where to return your package. Once the returned item is received and inspected by our quality assurance team, your refund will be promptly processed back to your original payment method.